Now an Official Amazon Service Provider!

Trusted By 1000+ Amazon Sellers and Brands

Where 1P Margin Quietly Slips Away

Chargebacks and short payments come straight off what Amazon owes you. A late delivery, a mislabeled carton or a receipt logged short each lowers the payment, and most of them land with nobody assigned to check.

Then the catalog work stalls. A cost change, a new image or a corrected attribute goes in, nothing changes on the detail page, and the case sits in a queue.

Our team takes that backlog off your desk. We check every deduction against your records, dispute the ones that do not hold up, and chase each catalog case until it closes.

What Our Vendor Central Management Covers

The daily work inside your Vendor Central account, handled by the same team every week.

 

  1. Chargeback Review and Disputes
  2. Shortage Claim Recovery
  3. Purchase Order Follow-Up
  4. Catalog and Content Changes
  5. Case Management With Amazon
  6. Operational Performance Watch
Chargeback Review and Disputes
hr
We pull your chargebacks, match each one to your shipping and receiving records, and dispute the ones Amazon charged in error. Repeat causes get flagged so your warehouse can fix them at the source.
Shortage Claim Recovery
When Amazon pays less than you invoiced because it recorded fewer units than you shipped, we gather the proof of delivery and carton details, file the claim and follow it until it settles.
Purchase Order Follow-Up
We watch incoming purchase orders, confirm quantities and dates with your team, and raise cases on orders that look wrong, so inventory mismatches get caught before they turn into fines.
Catalog and Content Changes
hr
Titles, images, bullet points and compliance attributes go in through the right channel and get tracked until they show on the detail page. See how our Amazon catalog management team handles large catalogs.
Case Management With Amazon
hr
Every issue that needs Amazon's input becomes a case we own. We write it, attach the documents, escalate when replies stall and keep going until you have an answer.
Operational Performance Watch
hr
We track your operational performance figures and chargeback trends over time, then tell you which shipping or labeling habits cost the most so they stop repeating.

Free Amazon Account Audit

Not sure how much your Vendor Central account loses to deductions each quarter? We start with a free review of your chargebacks, short payments and open cases.

You get a plain list of what we would dispute and what we would fix first, with no obligation to sign up for a plan.

How Our Vendor Central Team Works With You

You keep the vendor relationship and the account. We take on the tasks inside it, starting with whatever is costing you the most today.

Add Our Team as Users

You invite our specialists under Settings, then Manage Permissions in Vendor Central. Amazon advises against shared logins, so nobody on our side ever needs yours.

 

Send Us the Backlog

Open chargebacks, short-paid invoices and stuck catalog changes all come in through our portal, by email or on a Zoom call, and we sort them by what they cost you.

 

We Work the Cases

You hear back on quick tasks as early as the following day. Disputes and claims run on Amazon's timeline, and we keep pressing each one until it closes.

 

 

Track Every Request

Each request lives in our ticketing system, where you can check its status and message the specialist working on it whenever you need to.

 

 

What Brands Say About Our Team

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Meet The Experts

Our specialists include former Amazon employees and people with years of hands-on Amazon account work. They know which requests Amazon acts on and how to word a case so it gets a real reply.

If you also sell through Seller Central, the same team covers both accounts, so nothing gets lost between two providers.

 

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Kelly Hamlin, Seller Candy President Kelly Hamlin

 

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Melody Lunar Melody Lunar

 

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RJ Racelis, Seller Candy COO Rj Racelis

 

98% of Issues Resolved

70,000+ Cases Handled

1000+ Sellers Helped

Why Vendors Choose Seller Candy

Plenty of Vendor Central consultants stop at advice. We work inside the account ourselves, filing the dispute, submitting the catalog change and keeping the case moving.


    • Recognized as an Official Amazon Service Provider.
    • One team for your Vendor Central and Seller Central accounts.
    • Unlimited task requests on every monthly plan.
    • Month-to-month terms, backed by a 30-day money-back guarantee.
    • We never promise a recovery amount, since Amazon decides every claim.

Vendor Central Support Beyond Chargebacks and Claims

Complete Case Handling

Hybrid 1P and 3P Accounts

Many brands sell some products to Amazon and others directly to shoppers. Our Amazon Seller Central management covers the 3P side with the same team.

 

Guidance After Reinstatement

Custom Vendor Reporting

Want one view of every open dispute, claim and catalog case? We can build reports that show where each one stands and what it has cost you.

 

Correct Supporting Documentation

Compliance Documents

When Amazon asks for safety, testing or product documents, we work out what it needs and submit them. Read our guide to Amazon compliance requirements.

 

 

Fast Responses & Follow-Ups

Listing Optimization

Amazon buys your stock, but shoppers still decide on the detail page. We rework titles, bullets and images through our Amazon listing optimization service.

 

 

 

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Contacts and Notifications

We help you set up the contact roles Amazon uses for chargeback, order and catalog notices, so the right person sees each alert.

 

 

 

 

Accurate Root-Cause Analysis

Consultant or Operations Team

Deciding what kind of help you need? Our guide to Amazon Vendor Central consultants explains the signs and what each option covers.

Most 1P margin problems trace back to a handful of repeat causes. Finding those and fixing them at the source is where our team starts.

 

 

SELLER CANDY 2

 

Every Deduction Amazon Takes Deserves a Second Look

An in-house vendor operations hire costs a full salary and still leaves gaps when that person is out. Freelancers rarely stay long enough to learn your account.

With Seller Candy you get a whole operations team on a flat monthly plan. Tickets are never billed one by one, and you can cancel in any month.

 

 

What We Check in Your Vendor Central Account

Every free review covers six areas:

Chargeback History

We sort recent chargebacks by cause and mark the ones your shipping records give you solid grounds to dispute.

Short-Paid Invoices

We compare your invoices with what Amazon actually paid and find the gaps nobody has filed a shortage claim for yet.

 

Open Purchase Orders

We look for unconfirmed orders, quantity mismatches and shipments drifting toward a late delivery before they turn into fines.

 

Catalog Accuracy

We check titles, images and attributes on your top products against what you submitted, and note every change that never went live.

 

 

 

Stalled Cases

We review the cases already open with Amazon and find the ones that have gone quiet without a usable reply.

 

 

 

 

Repeat Deduction Patterns

We look for causes that repeat across orders, such as one warehouse or one carrier behind most of your fines.

Wherever your records let us put a number on a finding, you see the dollar value at stake.

 

Pricing

Bronze Package

$997 monthly

Perfect for New Sellers or Sellers with just a few issues. Launch your Amazon journey with a solid foundation.

UNLIMITED access to our Menu of Services

2 Simultaneous Tasks

Silver Package

$1,197 monthly

Ideal for Growing Sellers. Scale up your operation and optimize performance.

UNLIMITED access to our Menu of Services

4 Simultaneous Tasks

1 monthly support call

BEST VALUE

Gold Package

$1,500 monthly

Designed for Established Sellers. Dominate the marketplace with advanced strategies and personalized support.

UNLIMITED access to our Menu of Services

8 Simultaneous Tasks

2 monthly support calls 

Dedicated Agent

Platinum Package

$2,500 monthly

Built for Top-Tier Sellers. Achieve explosive growth and maximize your Amazon potential.

UNLIMITED access to our Menu of Services

UNLIMITED Simultaneous Tasks 

4 monthly support calls

Dedicated Agent 

Proactive Support

FAQ

Answers to the questions vendors ask before handing us their account:



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Which Tasks Do Amazon Vendor Central Management Services Cover?

Chargeback reviews and disputes, shortage claims, purchase order follow-up, catalog and content changes, and case management with Amazon.

We also watch your operational performance so repeat problems get fixed at the source.

How Is Vendor Central Different From Seller Central?

In Vendor Central you sell your products wholesale to Amazon, which then handles distribution to shoppers. Access is by invitation from Amazon.

In Seller Central you sell directly to shoppers as a third-party seller and set your own prices.

Do You Need My Vendor Central Login?

No. You add our team as users through Settings, then Manage Permissions, and you can remove that access whenever you like.

Amazon itself recommends a separate login for each user over one shared account.

Can You Guarantee How Much We Recover?

No. Amazon decides every dispute and claim, and the outcome depends on your shipping and receiving records.

We commit to filing promptly with complete evidence and following each case until Amazon gives a final answer.

Do You Work With Brands on Both Vendor Central and Seller Central?

Yes. Many brands run a hybrid model, selling some products to Amazon and others to shoppers directly.

One team covers both accounts, so an issue on one side never waits on a second provider.

How Much Does Vendor Central Management Cost?

Our plans run from $997 to $2,500 a month, month to month, and every plan includes unlimited task requests.

Higher plans add more tasks worked at once, monthly support calls and a dedicated agent.

Put a Full Team on Your Vendor Central Work

Stop letting chargebacks and short payments go unchecked because nobody has the hours.

Our team works the cases while you run the retail relationship with Amazon.