Now an Official Amazon Service Provider!

Trusted By 1000+ Amazon Sellers and Brands

We've helped brands and resellers selling products on Amazon maintain healthy catalogs across every category.

From Suppressed Listings to Stable Revenue

A single suppressed listing can cost you thousands in daily revenue. A flat file error can take down dozens of products at once. Working with Amazon's Seller Support often means waiting weeks for a resolution, and their responses rarely resolve the issue.

While you wait, competitors capture your sales, and your ad budget keeps running. The pressure builds, especially when you're managing a large catalog.

We fix these issues fast so you can get back to selling.

 

End-to-End Amazon Catalog Management for Growing Brands

We don't just fix broken listings. We maintain your entire catalog so issues don't happen in the first place.

  • Suppressed Listing Recovery: When Amazon suppresses a product, there's always a specific reason - even if it's not immediately clear. We identify the root cause and submit the exact documentation Amazon needs to reinstate it.
  • Flat File Management: Flat files are Amazon's bulk upload system - powerful for managing large catalogs, but unforgiving when it comes to errors. We handle bulk uploads, variation families, and category-specific templates correctly the first time.
  • Brand Registry Support: Brand Registry should give you control over your listings, but it doesn't always work that way. Other sellers can still edit your content. We resolve these conflicts, restore your control over your detail page, and navigate the requirements needed to maintain your Brand Registry protection.
  • Listing Compliance Monitoring: We catch Amazon listing policy violations before they trigger suppressions. Image requirements, restricted claims, title formatting - we keep every ASIN compliant with Amazon's ever-changing rules.
  • ASIN Creation & Migration: Starting with clean, properly structured data prevents problems down the line. We create new ASINs with the right attributes from day one and handle category migrations carefully so you don't lose reviews, rankings, or historical data in the process.
  • Content Updates & Protection: Your listing content directly impacts conversions. We keep your titles, bullets, descriptions, and backend keywords optimized and compliant, while monitoring for unauthorized changes made by other sellers.

How We Fix and Maintain Your Amazon Catalog

Your catalog gets the attention it needs to stay healthy and compliant. We handle everything from emergency fixes to ongoing maintenance, so you can focus on growing your business instead of fighting with Seller Central.

 

  1. Catalog Audit
  2. Immediate Issue Resolution
  3. Proactive Monitoring
  4. Ongoing Maintenance
Catalog Audit
hr
You get a complete review of your account health. We'll identify which listings are suppressed or at risk, then prioritize fixes based on what's costing you the most revenue.
Immediate Issue Resolution
Your suppressed products get handled first. We'll submit the right cases, provide the documentation Amazon needs, and follow up until your listings are back online.
Proactive Monitoring
Your catalog gets checked weekly for compliance problems, policy changes, and unauthorized edits. We catch issues before they take your products down.
Ongoing Maintenance
hr
Adding new products? Updating content for Q4? Expanding into new categories? Just submit a task, and we'll handle it. Fast turnaround, no project fees.

Free Amazon Account Audit

Our audit covers account health scores, listing suppressions, compliance risks, Brand Registry status, variation structure issues, and optimization opportunities. We identify exactly what's broken, what's at risk, and what's costing you sales.

You'll get a clear breakdown of priority fixes and a plan for maintaining catalog health long-term. No obligation. Just honest assessment from people who've seen thousands of Amazon accounts.

What We Check Before Fixing Your Catalog

Every audit includes:

Account Health Review

We look at policy violations and help you avoid IP complaints or warnings that could lead to catalog restrictions or suspensions.

Suppressed & Inactive Listings

We identify every product that's not live and determine why. Image issues, missing attributes, pricing errors - we document it all.

Brand Registry Conflicts

If you're enrolled in Brand Registry but still losing control of your detail pages, we investigate who's making unauthorized changes and how to stop it.

Listing Compliance Gaps

We check titles for keyword stuffing, bullets for prohibited claims, images for background violations, and backend keywords for policy issues.

Variation Family Structure

Parent-child relationships must match Amazon's requirements exactly, or reviews won't combine, and inventory tracking will break. We verify that your structure is correct.

Flat File Readiness

For accounts with large catalogs, we assess whether your current data is clean enough for bulk operations or if cleanup is needed first.

This isn't a generic report. We tailor findings to your specific catalog, category, and business priorities.

Here's what brands and resellers selling products on Amazon tell us about working with Seller Candy.

What Our Clients Say

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Meet The Experts

Your catalog is handled by our team of 60+ Amazon specialists with over 200 years of combined Seller Central experience. We're not entry-level VAs learning on your account. Every person on our team has resolved thousands of catalog issues across every category Amazon offers.

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Kelly Hamlin, Seller Candy President Kelly Hamlin

 

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Melody Lunar Melody Lunar

 

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RJ Racelis, Seller Candy COO Rj Racelis

 

98% of Issues Resolved

70,000+ Cases Handled

1000+ Sellers Helped

Why Seller Candy

The difference between us and an Amazon brand catalog manager you might hire? We're already trained, we don't need managing, and we bring institutional knowledge from resolving 100,000+ issues for other sellers.

You can submit as many catalog requests as you need, and most catalog tasks are completed within 24-48 hours. You never have to open another Seller Support case. That's our job.

Most services just edit listings. We fix the technical breakdowns that actually cost you money.

Catalog Management Beyond Basic Listing Edits

Most catalog services focus on creating listings or tweaking keywords. We handle the technical problems that actually break catalogs and cost you money.
Complete Case Handling

Error Code Resolution

Flat file error 8541? 8016? 90057? We know what each code means and exactly how to fix it. No trial and error.

 

Expert-Written Plan of Action

Stranded Inventory Recovery

When FBA stock shows in your inventory but isn't connected to an active listing, you're paying storage fees for products customers can't buy. We reconnect it.

Guidance After Reinstatement

ASIN Reinstatement

Suspended products need Plans of Action that address Amazon's specific concerns. We write POAs that get approved through our Amazon reinstatement services, not rejected multiple times.

 

Correct Supporting Documentation

Hijacker Removal

When unauthorized sellers appear on your Brand Registry-protected listings, we document violations and submit the cases needed to remove them.

 

 

 

 

 

Accurate Root-Cause Analysis

Category Change Navigation

Moving products between categories requires approval and often new compliance documentation. We manage the process without losing reviews or rankings.

 

 

 

 

Fast Responses & Follow-Ups

Bulk Update Projects

Need to update 200 product titles for compliance? Refresh all your backend keywords? We use flat files to execute changes efficiently without breaking anything.

This is the work most sellers don't know they need until something goes wrong. By then, they've already lost days of revenue trying to figure it out themselves.

SELLER CANDY 2

Your Catalog Should Support Growth — Not Slow It Down

Hiring an internal Amazon catalog manager means salary, training, and management overhead. Freelance VAs lack the expertise for complex technical issues. Agencies charge per project, making growth expensive.

We give you expert catalog management as a service. No hiring. No training. No per-ticket fees. Just reliable operations that scale with your business.

 

Pricing Section

Choose the plan that matches your catalog complexity and support needs.

Bronze Package


$997 monthly

Perfect for New Sellers or Sellers with just a few issues. Launch your Amazon journey with a solid foundation.

UNLIMITED access to our Menu of Services

2 Simultaneous Tasks

Silver Package


$1,197 monthly

Ideal for Growing Sellers. Scale up your operation and optimize performance.

UNLIMITED access to our Menu of Services

4 Simultaneous Tasks

1 monthly support call

BEST VALUE

Gold Package


$1,500 monthly

Designed for Established Sellers. Dominate the marketplace with advanced strategies and personalized support.

UNLIMITED access to our Menu of Services

8 Simultaneous Tasks

2 monthly support calls 

Dedicated Agent

Platinum Package


$2,500 monthly

Built for Top-Tier Sellers. Achieve explosive growth and maximize your Amazon potential.

UNLIMITED access to our Menu of Services

UNLIMITED Simultaneous Tasks 

4 monthly support calls

Dedicated Agent 

Proactive Support

FAQ

Common questions about our Amazon catalog management services:



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Can You Resolve Brand Registry Catalog Conflicts?

Yes. We handle situations where other sellers are editing your Brand Registry-protected listings, when Amazon's catalog team overrides your changes, or when you've lost detail page control despite being enrolled.

 

We document violations, submit the right cases to the right teams, and follow up until your control is restored. This typically takes 5-10 business days, depending on Amazon's response time.

 

Do You Work with Large or Complex Catalogs?

Absolutely. We've managed catalogs ranging from 20 ASINs to over 5,000 products across multiple categories. Variation families, international expansion, category-specific compliance requirements - we handle it all.

 

Large catalogs need consistent attention. When you're managing hundreds of SKUs, small issues multiply fast. Our team monitors your entire catalog and handles multiple tasks simultaneously so nothing falls through the cracks.

How Long Does It Take to Fix Catalog Issues?

Simple suppressions from image violations or missing attributes usually take 24-48 hours once we submit the corrected information. More complex issues, such as ASIN reinstatements requiring Plans of Action, can take 5-7 business days.

 

Flat file errors are often resolved the same day. We always prioritize based on revenue impact - products generating the most sales get attention first.

Is This a One-Time Fix or Ongoing Service?

Both. We can do one-time catalog cleanups if that's what you need. But most sellers stay with us for ongoing management because catalog issues don't stop after the initial fix.

 

Amazon updates policies monthly. Competitors try to hijack listings. New compliance requirements appear. Our subscription model means you're covered for whatever comes up without worrying about additional charges.

What Happens If Amazon Reverts a Catalog Change?

We resubmit. Amazon sometimes reverts changes due to automated systems, conflicting data from other sources, or catalog team overrides. When this happens, we document why our change is correct, submit additional evidence, and escalate if necessary.

 

We keep pushing until the change sticks. If you're dealing with policy violations that need appeals, check out our Amazon policy violation appeal checklist for the exact documentation Amazon requires.

Do You Use Flat Files for Catalog Updates?

Yes, when appropriate. Flat files are essential for bulk operations like updating hundreds of backend keywords or restructuring variation families. But they're also where most sellers create catastrophic errors that suppress entire catalogs.

 

We only use flat files when we've verified that the data is clean and the template matches your category requirements exactly. For single-product updates, we use Seller Central's interface to avoid unnecessary risk.

Put Your Amazon Catalog in Expert Hands

 

Stop losing revenue to suppressed listings and compliance issues. Stop spending your time fighting with Seller Support.

Hand your catalog operations to people who've done this 100,000 times before.