Now an Official Amazon Service Provider!

Trusted By 1000+ Amazon Sellers and Brands

Amazon Compliance Is More Than Checking Boxes

Amazon's compliance requirements can affect your listings, account health, and ability to sell. From restricted products and intellectual property complaints to missing documentation and policy violations, knowing what to fix and how to address it takes time and expertise.

Seller Candy takes the operational work off your plate. Our team investigates issues, prepares the necessary documentation, submits cases, and follows up with Amazon to help get your account and listings back on track.

 

How Our Amazon Compliance Service Works

We help you address compliance issues through a structured process, from identifying the problem to following up on the resolution.

 

  1. Identify the Compliance Issue
  2. Review Requirements and Evidence
  3. Prepare and Submit Your Response
  4. Follow Up With Amazon
  5. Keep You Informed
Identify the Compliance Issue
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Share the violation, warning, or listing restriction affecting your account. We'll review the available information to understand the issue and determine the next steps.
Review Requirements and Evidence
Our team examines the relevant Amazon notifications, policy requirements, and supporting documents to identify what needs to be addressed.
Prepare and Submit Your Response
When appropriate, we help prepare the required documentation, submit cases, and respond to Amazon's requests for additional information.
Follow Up With Amazon
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We track open cases, follow up with Seller Support, and pursue the appropriate escalation channels when necessary.
Keep You Informed
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You can track your requests and receive updates as our team works through the issue, so you're not left wondering what happens next.

Free Amazon Account Audit

Concerned about policy violations, account health warnings, or listings at risk of suspension?

Let our Amazon experts review your compliance concerns, identify potential issues, and help you understand the steps needed to address them. Get a clearer picture of what's putting your listings or account at risk, what documentation may be required, and how to move toward a resolution.

 

What's Included in Our Amazon Compliance Support?

Guessing wastes time and money. So before we optimize anything, we need to understand what's broken. Here’s how we do it:

Account Health and Policy Violations

We help investigate account health warnings and policy violations, identify the required corrective actions, and work through the appropriate resolution process.

Intellectual Property Complaints

We assist with eligible intellectual property complaints, including suspected infringement issues and listing restrictions, by reviewing the available information and helping you navigate Amazon's resolution process.

Restricted Products and Category Compliance

We help address restricted product and category-related issues, including category approval requests and required compliance documentation.

Product Safety and Authenticity Complaints

We help investigate product safety and authenticity-related notifications, organize supporting evidence, and submit appropriate responses through Amazon's available channels.

Listing Compliance and Suppression

We identify listing issues related to missing information, image requirements, prohibited claims, and other applicable listing policies. Our team helps address the underlying problems and works toward restoring listing availability where possible.

Plans of Action and Case Management

When Amazon requests a Plan of Action or additional supporting information, we help organize the response, submit the necessary materials, and follow up on the case.

Helping Sellers Navigate Amazon Compliance

From policy violations to account health concerns, hear how Seller Candy helps sellers work through complex compliance issues and get back to business.
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Meet The Experts

Every expert on our team is either an ex-Amazon employee or has years of hands-on Seller Central experience.

We understand how the Amazon algorithm ranks listings and what makes shoppers click “Add to cart”.

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Kelly Hamlin, Seller Candy President Kelly Hamlin

 

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Melody Lunar Melody Lunar

 

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RJ Racelis, Seller Candy COO Rj Racelis

 

98% of Issues Resolved

70,000+ Cases Handled

1000+ Sellers Helped

Why Seller Candy

The 1000+ Amazon Brands and resellers we partner with trust us to optimize their listings for the following reasons:

  • We are verified Amazon service providers, trusted by the e-commerce giant itself.
  • Clients enjoy unlimited support with fast turnaround times.
  • Each client is assigned to an Amazon expert with deep Seller Account experience.
  • Clients enjoy complete visibility into our Amazon listing optimization process.
  • We regularly monitor your account health to ensure continued compliance.

Why Choose Seller Candy for Amazon Compliance?

Get experienced Amazon support to navigate complex policy issues, resolve listing challenges, and keep your business moving forward.
Our approach caters to the following:
Complete Case Handling

Experienced Amazon Specialists

Get help from a team experienced in Seller Central operations and Amazon policy-related issues.

 

Guidance After Reinstatement

Hands-On Case Management

We don't stop at identifying a problem. We help carry out the required corrective actions, submit cases, and follow up with Amazon.

 

Correct Supporting Documentation

Organized Documentation and Follow-Ups

Keep requests, supporting information, and progress updates organized instead of managing everything across scattered emails and case logs.

 

 

Fast Responses & Follow-Ups

Support Beyond a Single Violation

Compliance issues can be connected to other listing and account problems. Our broader Seller Central support helps you address related operational issues through one team.

 

 

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Protect Your Amazon Account With Expert Support

You don't have to navigate every Amazon policy notification or compliance issue alone. Seller Candy helps you work through the requirements, manage the paperwork, and follow up with Amazon while you focus on running your business.

 

Pricing

Investing in your Amazon listing optimization isn’t an operating expense. It is a well-calculated strategy that pays for itself multiple times over in the long term.Choose a plan that fits your Amazon catalog size, and watch your listings rank higher in organic searches and start delivering the ROI they deserve.

Bronze Package

$997 monthly

Perfect for New Sellers or Sellers with just a few issues. Launch your Amazon journey with a solid foundation.

UNLIMITED access to our Menu of Services

2 Simultaneous Tasks

Silver Package

$1,197 monthly

Ideal for Growing Sellers. Scale up your operation and optimize performance.

UNLIMITED access to our Menu of Services

4 Simultaneous Tasks

1 monthly support call

BEST VALUE

Gold Package

$1,500 monthly

Designed for Established Sellers. Dominate the marketplace with advanced strategies and personalized support.

UNLIMITED access to our Menu of Services

8 Simultaneous Tasks

2 monthly support calls 

Dedicated Agent

Platinum Package

$2,500 monthly

Built for Top-Tier Sellers. Achieve explosive growth and maximize your Amazon potential.

UNLIMITED access to our Menu of Services

UNLIMITED Simultaneous Tasks 

4 monthly support calls

Dedicated Agent 

Proactive Support

FAQ

Here are answers to common questions Amazon sellers ask about compliance issues, policy violations, and account health support.



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What types of Amazon compliance issues can Seller Candy help with?

We assist with eligible account health violations, intellectual property complaints, restricted product issues, product safety and authenticity notifications, listing compliance, and related documentation and case management.

Can Seller Candy guarantee that Amazon will remove a violation?

No. Amazon makes the final decision on compliance reviews and appeals. We help investigate the issue, prepare appropriate documentation, and pursue the available resolution process.

Can you help with suspended listings or accounts?

Yes. We help investigate eligible listing and account suspensions, prepare supporting documentation and Plans of Action where required, and work through Amazon's reinstatement process. Reinstatement depends on Amazon's review and decision.

Do you help with compliance documentation?

Yes. We can help organize and submit applicable documentation based on Amazon's requirements and the specific issue. Certain product certifications, testing, or legal advice may need to come from qualified third-party providers.

What happens if Amazon rejects our response?

We can review Amazon's feedback, identify any additional information requested, and help prepare a revised response or pursue an appropriate follow-up when available.

Get Expert Help With Your Amazon Compliance Issues

 

Tell us what's affecting your account or listings, and let our Amazon experts help you identify the next steps to address policy violations, account health issues, and other compliance challenges.