Enjoy the freedom of an expert Amazon Assistant -- without actually having one.
Log all of your Seller Central problems, advanced reporting, tasks, and cases requiring follow-up with our expert team
Enjoy 24/7 monitoring software of all listings and constant follow-up of your open cases/issues while you sleep
You now enjoy top-tier handling of your most time consuming Seller Central issues. With your newfound free time, you can focus on the important stuff.
You are frustrated with Seller Central, spending hours daily and weekly submitting and resubmitting cases, searching for orders, and re-uploading listings. You are losing out on sleep and revenue.
Seller Central issues are logged and put to the side. All your cases are being followed and handled, and your listings are being monitored for errors. Progress is visible and a sense of calm has set in.
Unlimited Seller Central Tasks
and Advanced Reporting
Live Listing Monitoring and
Agency Account Managers & Sellers With Multiple Accounts
Seller Candy was made for sellers who want to outsource their Seller Central duties at an expert level, but also don't want to become an employer. We feel there is a strong demand for successful Amazon sellers who want to buy their time back without venturing into the world of finding, hiring, training, and employing remote Virtual Assistants. We've also seen a strong demand from folks who already have VAs but they want to add expertise, automation, and security to their workflow.
We don't assign an individual contact, because our entire team is at your service. For day to day business, you will hand off tasks and communicate directly with us through our team portal, which consists of our agents, supervisors, and founders, and the respondent may vary based on the type of request.
Currently we do not manage Customer Service as part of our business model. We can be assigned with and individual task like responding to a Customer message or issuing a specific refund, but we aren't doing full Customer Service management at this time.
For a situation with a bad product review, we'll submit cases for removal and dig through your orders to find out which order it was -- but we won't get involved in leaving replies on reviews or tracking down customers.
Our primary function is to perform expert level reporting, all tasks, and monitoring for Sellers - but not to be involved in strategy. Therefore we do not run Amazon PPC. Our parent company, EcomDNA, handles full account management, PPC, and strategy at a high level for sellers. Book a strategy call at EcomDNA.com.
We use the same strict process of account access as we do at EcomDNA our full service amazon consultancy. Only the founders are given User Permissions and lesser permissions for our team are delegated carefully based on the work being performed. Our team has a central office location where both our founders and team work, we are not a remote team. Brian Patterson and John Cavendish have a long history providing valuable services to Amazon sellers and we take the utmost care with each account.
Currently we do not handle Customer service, including messages from customers or "feedback removal strategies" as mentioned above in the FAQ. We also do not handle any type of LEGAL or TAX issues with Seller Central.
For our basic plan we will do 3 concurrent tasks, and for our Pro plan we will do 4. Many requests or cases will take multiple conversations and attempts with Amazon Support Chat/Email, so it could take a period of days depending on the issue. We ask users to self-regulate their amount of tasks, but if there's an urgent task you need while you're already at the limit, we will still handle it.
Our Co-Founder John's vast experience owning and overseeing millions in sales on Amazon via his own brands led him to found his agency, "ecomDNA," becoming a premier Amazon Channel Management provider for brands to scale fast with a supportive team around them. His deep understanding of the Amazon Seller experience led to developing the concept of "Seller Candy," providing expert Virtual Assistant experience, delivered as a service.
Brian has vast experience developing innovative services and software solutions for Amazon Sellers. He developed and operated "Leads On Location," which became the gold standard for online arbitrage sourcing lists, that inspired a generation of subsequent sourcing lists in its image. He has also created tools like AMZ Repricer Enhanced and Amazon Quick Copy, software designed to save sellers' time, with thousands of downloads and active monthly users.
We would love to show you how to get the most out of Seller Candy - book a call below to get started! We will discuss Amazon business setup with you and see if there is a fit. Thank you!