Case Study 1 – Mid-size Electronics Brand
Shipment worth $85,000 was stuck for 14 days at a Dallas fulfillment center. With Seller Candy intervention, intake was completed within 72 hours, avoiding stockouts on two top listings.
Best Practices for Avoiding Delays or Stuck Amazon FBA Shipments
If you’ve ever had an Amazon FBA shipment delayed or stuck in processing, you know how stressful it can be. Every day your inventory isn’t available means lost Buy Box share, missed sales, and frustrated customers. The good news: most delays can be anticipated or resolved quickly with the right approach.
Why FBA Shipments Get Delayed
- Carrier Issues: Lost or slow-moving UPS/FedEx shipments.
- Compliance Holds: Missing box labels, mismatched carton contents, or hazmat review.
- Fulfillment Center Backlogs: Seasonal demand (Prime Day, Q4 holidays) creates long intake times.
- System Errors: Mis-scanned inventory showing as “Delivered” but not yet in stock.
Proactive Steps to Avoid Delays
- Double-check carton contents match your Seller Central entry.
- Print and affix Amazon-approved box labels clearly.
- Ship inventory well ahead of Q4 or Prime Day.
- Track every shipment ID in Seller Central to catch stalls early.
What to Do If Your Shipment Gets Stuck
- Monitor your Shipment Summary daily.
- If no progress after 3–5 business days from delivery, open a case with Seller Support.
- Provide detailed documentation: carrier tracking, proof of delivery, and carton counts.
- Escalate through Amazon’s FBA Inventory Reconciliation if items appear missing.
Case Studies
Case Study 2 – Private Label Beauty Seller
Compliance hold flagged due to hazmat misclassification. Seller Candy coordinated documentation with Amazon and resolved in 5 business days, saving the seller from missing a seasonal launch.
Case Study 3 – Apparel Brand
UPS lost 20 cartons in transit. Seller Candy handled reconciliation, secured reimbursement under Amazon’s FBA Lost and Damaged policy, and expedited replenishment planning.
Why Choose Seller Candy Over DIY or Agencies
- DIY: Long waits and constant back-and-forth with Seller Support.
- Agencies: Often bundle this service into expensive retainers.
- Seller Candy: Dedicated team that solves these issues directly in your account—fast, predictable, and without agency overhead.
How-To Guide
- Track your shipment daily in Seller Central.
- After 5–7 days of no updates, contact Seller Support.
- Provide tracking IDs, proof of delivery, and carton details.
- If unresolved, escalate through FBA reconciliation.
- Partner with Seller Candy for fast resolution.
FAQs
How long does Amazon usually take to check in FBA shipments?
Normally 1–5 days, but during peak seasons it can stretch to 2–4 weeks or longer.
What should I do if UPS says my shipment is delivered but Amazon hasn’t received it?
Open a case with tracking IDs, request an FBA reconciliation, and document every carton.
Can Seller Candy handle stuck shipments on my behalf?
Yes. Our team specializes in escalating cases, reconciling inventory, and recovering reimbursements.
Conclusion & Call to Action
Every shipment delay costs you money. Don’t let Amazon’s systems or carrier mistakes stall your growth.