Still Have Questions?
Click on the questions to learn more about Seller Candy Unlimited
Do you help agencies and aggregators?
Yes, we do. Please book a consultation with one of our experts to discuss options.
What counts as a task?
Any thing you can think of from our menu of services you can submit as a task using our client portal.
What exactly is included in Seller Candy unlimited?
We will deal with everything relating to seller support in the back end of your Amazon business, you can check out more details by downloading our Menu of Services.
Can I include multiple ASINs in one task?
You can include a maximum of 3-5 ASINs in one task, depending on the issue.
How long does a task take to resolve?
We usually have a 24 hours turnaround with a 93% success ratio. If for any reason a task might take longer, our team will communicate with you to explain how long it’s going to take and why.
What happens if Amazon doesn’t respond to a task for a long time?
Once we start working on a task we won’t stop until we get it resolved. We’ll just keep trying to reach Amazon within seller central and keep calling them until we get you to the result you need. If Amazon takes more than 48 hours to respond we may place a task on pending an open another.
Do you accept tasks over the weekend?
Our team has limited availability during the weekends, but if you have an urgent task please reach over to us via chat or email, and we’ll do our best to support you.
Do you offer training and tips to new sellers?
Currently, we don’t have any training programs. However, once you sign up with our Unlimited package you’ll gain access to our community of sellers, where we’ll always do our best to help out.
Can I upgrade/downgrade my Unlimited package?
The short answer is yes, of course, you can always check in with us directly to take this further.
Can I add 1 more urgent task above my package limits as a one-time thing?
You can always manipulate the level of urgency on any of the tasks you’ve previously submitted. We also provide you with the option to boost your account by adding 1 more active task for those rough months.