Seller Candy was made for sellers who want to outsource their Seller Central duties at an expert level, but also don’t want to become an employer. We feel there is a strong demand for successful Amazon sellers who want to buy their time back without venturing into the world of finding, hiring, training, and employing remote Virtual Assistants. We’ve also seen a strong demand from folks who already have VAs but they want to add expertise, automation, and security to their workflow.

We don’t assign an individual contact, because our entire team is at your service. For day to day business, you will hand off tasks and communicate directly with us through our team portal, which consists of our agents, supervisors, and founders, and the respondent may vary based on the type of request.

Currently we do not manage Customer Service as part of our business model. We can be assigned with and individual task like responding to a Customer message or issuing a specific refund, but we aren’t doing full Customer Service management at this time.

For a situation with a bad product review, we’ll submit cases for removal and dig through your orders to find out which order it was — but we won’t get involved in leaving replies on reviews or tracking down customers.

Our primary function is to perform expert level reporting, all tasks, and monitoring for Sellers – but not to be involved in strategy. Therefore we do not run Amazon PPC. Our parent company, EcomDNA, handles full account management, PPC, and strategy at a high level for sellers. Book a strategy call at EcomDNA.com.

We use the same strict process of account access as we do at EcomDNA our full service amazon consultancy. Only the founders are given User Permissions and lesser permissions for our team are delegated carefully based on the work being performed. Our team has a central office location where both our founders and team work, we are not a remote team. Brian Patterson and John Cavendish have a long history providing valuable services to Amazon sellers and we take the utmost care with each account.

Currently we do not handle Customer service, including messages from customers or “feedback removal strategies” as mentioned above in the FAQ. We also do not handle any type of LEGAL or TAX issues with Seller Central.

For our Professional plan we will do 2 concurrent tasks. Expansion plan gets 3 concurrent tasks. For our Takeover plan, we will do 4. Many requests or cases will take multiple conversations and attempts with Amazon Support Chat/Email, so it could take a period of days depending on the issue. We ask users to self-regulate their amount of tasks, but if there’s an urgent task you need while you’re already at the limit, we will still handle it.